Able Liverpool

Able Liverpool

Your new, intelligent digital accessibility tool

Able Liverpool overview
Able Liverpool is a user-friendly, interactive, chat assistant (FREE to use for the public) that will help and support citizens, visitors and customers with disability access needs, to interact with and receive quality information and answers to accessibility and facilities questions about locations within Liverpool and the wider City region.
Citizens, customers or visitors with a disability wanting to find out about accessibility information in Liverpool and region can use the Able Liverpool chat assistant via the user’s preferred communication channel, making it as easy and convenient as possible.
Users can use Able Liverpool at home or out and about via a web-chat facility and on the following social networks – Facebook Messenger, Twitter, Skype and also through Google Assistant voice services (so helpful for the visually impaired, for example). So, no need to download an ‘app’ or search websites, making calls or sending emails trying to find out the information needed – it’s all in one place! Helping make Liverpool the most inclusive and accessible City in the UK

How it works: To ensure you receive the relevant answers to your questions, users must state the name of the location and which facility e.g.: in this case the location is ‘St Johns’ or ‘St Johns Shopping Centre’ and with a facility an example question is “Is there accessible parking at St Johns Shopping Centre?”

Our first customers using Able Liverpool :
Over the last 12 months, Able AI have been proud to provide our services for several major, public events on behalf of Culture Liverpool (part of the City Council) namely: Liverpool’s Dream- The Giant’s Spectacular; The River Festival, The Bordeaux Wine Festival, Liverpool International Music Festival and the upcoming River of Light event. Our services helped people with disabilities, or additional needs, understand what facilities were available, how to get there and to plan and attend with confidence ensuring these events were accessible for all.
Other channels that Abe Liverpool can be accessed through…so it’s not an ‘app’ and giving users more choice and the ability to use their preferred communication channel.

TWITTER

  1. On Twitter search for the @AbleLiverpool handle or press the icon below
  2. Follow the @AbleLiverpool Twitter page
  3. Send @AbleLiverpool a direct message saying “Hi” or ask a River of Light accessibility related question e.g. “Are there accessible toilets at the River of Light festival?”

FACEBOOK MESSENGER

  1. Search Facebook or Facebook Messenger for ‘Able Liverpool’ or press the icon below. Be sure to like the page to receive a reply!
  2. Send Able Liverpool a message saying “Hi” or ask a River of Light accessibility related question e.g. “Are there accessible toilets at the River of Light festival?”

SKYPE – ABLE LIVERPOOL CHAT BOT INSTRUCTIONS

  1. Click on this link or the icon below to add the Skype bot to your contacts list – https://join.skype.com/bot/354c3126-c418-492d-8ca4-70eec3c622ee
  2. Send Able Liverpool a message saying “Hi” or ask a River of Light accessibility related question e.g. “Are there accessible toilets at the River of Light festival?

Open Able liverpool on facebook Open Able Liverpool twitter pageAdd the Able Liverpool Skype bot to ypur Skype contacts

St Johns Shopping Centre are now also taking the lead in the Liverpool City Region and should be commended for their actions, helping to make St Johns one of the most accessible shopping centres in the UK.
Able Liverpool will be expanding across the City Region and further afield, so more and more forward-thinking services and locations will come on-board in the near future.

St Johns Shopping Centre Accessibility Information

St Johns Shopping Centre is committed to providing quality accessibility information to ensure our visitors with disabilities have a positive customer experience. We have detailed accessibility information on this page.
Accessible entrances at the Shopping Centre
Roe Street – lower level entrance located next to The Royal Court Theatre.
The entrance has double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Roe Street – Upper Level entrance located next to Shopmobility
The entrance has double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Houghton Street – lower level entrance located using the path outside Ryman and Greggs
The entrance has double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.
Stairs Entrance
This entrance is not accessible for wheelchair users or mobility scooters. There is an entrance to the right of the steps that is accessible. The entrance has double automatic doors. The doors open outwards.

Wheelchair accessible Entrance
The entrance has double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Elliot Street – lower level entrance located next to Aldi at the bottom of the accessible ramp. The top of the ramp is located next to Sainsburys Local on Elliot Street.
The entrance has two sets of double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Elliot Street – Upper level entrance located near Argos, next to Stush sports and fitness shop.
The entrance has two sets of double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Lime St – lower level entrance located next to Key Lime Coffee shop.
The entrance has two sets of double automatic doors which are accessible for both wheelchairs and mobility scooters. The doors open outwards.

Brythen St – lower level entrance
This entrance has escalators and stairs and is not wheelchair accessible.

Lifts
Car park lifts
Access to the shopping centre for wheelchair users is by the lift through the manual fire door near the designated disabled parking bays. Inside the Shopping Centre the lifts to the Car Park are located on New Charlotte Street on the Lower level and at the end of Market Square on the Upper level. The lift is accessible for wheelchairs but is slightly smaller than the other lift found in the Shopping Centre. The lift buttons are at an accessible height.

Lifts To Upper/Lower level of Mall
The Upper Mall is accessible for wheelchair users by the lift located at the end of Dawson Way on the Lower level and at the end of St. George’s Way on the Upper level. The lift is accessible for wheelchairs and mobility scooters. The buttons are at an accessible height.
Accessible toilets
An accessible toilet is located near the Food Court. The toilet has handrails and a sink that is suitable for wheelchair users. The door is locked and can be opened using a Radar key. Radar Keys are for sale at Shopmobility which is situated on the ground floor of St Johns Shopping Centre, next to Poundland, overlooking Queens Square Bus Station.

Accessible Parking
There are 21 disabled parking bays available on level 1A of the St Johns car park. Access to the shops for wheelchairs and prams is located by the lifts on levels 1A, 2A and 3A to avoid access by stairs on the other levels.

There is a manual fire door before you get to the Car Park Lifts

Car Park Barrier
When you drive up the ramp at the entrance of the Car Park, there is a ticket barrier that you need to reach out to collect your parking ticket.

Shopmobility
Liverpool Shopmobility is situated on the ground floor of St Johns Shopping Centre, next to Poundland outside the external entrance, overlooking Queens Square Bus Station.
Shopmobility hires modern and easy to use equipment including manual wheelchairs, electric wheelchairs and electric scooters. For more information see https://stjohns-shopping.co.uk/about-us/shopmobility/
Visually Impaired
Guide Dogs / Assistance Dogs are welcome in the centre.
Autism
A quieter time we recommend for customers with Autism is Saturdays between 9-10am